Our Commitment to Members
At Multicity Janseva Nidhi Limited, we are dedicated to providing fair, prompt, and courteous service to all our members. Should you experience any difficulty or have concerns regarding your account, passbook entry, or service delivery, we have instituted a structured escalation process to ensure timely redressal.
Escalation Levels
Level 1: Branch Officer
Contact or visit our registered branch office counter. Most account or transaction queries can be resolved immediately upon physical verification of your passbook and official receipts.
Level 2: Grievance Redressal Officer
If your grievance remains unaddressed within 7 working days, you may escalate in writing to our designated Grievance Officer at the registered office address:
Level 3: Board of Directors
In the rare instance where a resolution is not achieved at Level 2, the matter may be submitted for review before the Board of Directors of Multicity Janseva Nidhi Limited.